Our Terms

Payment Policy

In Clinic we accept Cash, Interac Debit, or e-Transfer as a method of payment. For online sales we are also no longer accepting credit cards and are now exclusively accepting e-Transfers as our method of payment.

Exchange Policy Notice

Did you know that most stores simply re-sell products returned by customers even if they do not have a permanent seal? We are a doctors clinic and to assure the efficacy of our products to our clients we have a restrictive return policy. Please familiarize yourself with our policies before purchasing our products. We use our remedies as medicines and cannot accept returns outside of our stated policy. This assures our clients receive a fully potent product with maximum effectiveness.

Exchange Policy

To protect the efficacy of our products we offer exchange on unopened items for the period of 7 days with receipt, services are non-refundable. Anything opened, or items without a permanent seal such as Shampoos, Lotions, Creams, Liquids etc. cannot be exchanged. Assume those items may not have a permanent seal before purchasing them. To assure potency, homeopathic and refrigerated items are non returnable. All items purchased below regular price (on sale) are considered final purchases. Please read labels fully before opening the product, we cannot be held responsible for conflicts with allergies or medical conditions. When in doubt consult a medical professional before opening or using the product.

Taste, Texture, Smell
Depending on the production batch many natural products will vary in taste, texture, colour, or smell. MNM uses products as natural medicines and makes no claims for taste, texture, or smell of the products. Even capsules can have a strong odour, therefore we cannot guarantee or take back an opened product due to the above mentioned issues.

Online Sales

The shop.mnm.ca online store carries the same carefully selected products used in practice at Mardian Natural Medicine. The Professional remedies are meant for clients who have been prescribed the items by our Naturopathic Doctor or another health care practitioner. The prices are not shown until you create an account and log in. By creating an account you confirm that you understand the remedy and that it has been prescribed to you by a practitioner. You should already have used the product and know the label details of the products you are purchasing. We will try whenever possible to show full manufacturers labels, however due to the rapid evolution of some products we cannot always guarantee the accuracy of the labels listed. If you decide to purchase items from the online store it is your responsibility to check with your Naturopathic Doctor and/or the corresponding manufacturers website for contraindications etc. We do not refund if a product is opened and a reaction occurs. Depending on the production batch many natural products will vary in taste, texture, colour, or smell. MNM uses products as natural medicines and makes no claims for taste, texture, or smell of the products. Even capsules can have a strong odour, therefore we cannot guarantee or take back an opened product due to the above mentioned issues. There is no refund once the product is opened. Unopened items may be returned but will require a return authorization number and must be returned freight prepaid via Canada Post with the shipping date no later than 7 days from the receipt date of the original order. To obtain a return authorization please email shop@mnm.ca, the standard MNM Exchange Policy restrictions still apply, and shipping charges cannot be reimbursed. Discrepancies, shortages, or damages, must be reported within 7 days of receiving your goods. MNM cannot be held responsible for claims made outside of this 7 day period. Due to the high costs associated with packaging and handling a 15% restocking fee applies to all returned items. We reserve the right to reject a return if the item is not in "as new" condition or has a broken safety seal. Should this happen additional shipping charges to ship the product back would apply. Packages returned due to an incomplete or improperly specified address, packages returned because they were not picked up at the post office, or a package refused when Canada Post attempts delivery will be credited back less the shipping charge and a $25 service charge to cover the shipping and handling back to MNM. Shipped packages will be delivered to a person at the door, or a secured Canada Post mailbox. If you do not have a secured mailbox, and are not at home for delivery the courier will drop the parcel in the standard fashion. In those cases MNM cannot be held responsible if your package goes missing due to porch theft or any other reasons. Once the courier verifies the parcel has been deliveed the responsibility of MNM ends and the package owner must claim compensation from their home owners insurance. In most cases we can offer a picture as proof of delivery but in cases when there is no picture available it can take up to 10 business days to investigate a missing parcel. We use Canada Post Expedited shipping and the delivery times are an estimate via regular Canada Post terms, but are not guaranteed by MNM. Periodically there may be additional wait times depending on sorting errors, or general volume of packages delivered by Canada Post. Please make allowances for extra waiting times especially in December near the holidays. MNM does not offer a shipping time guarantee, nor do we offer a credit, or compensation, thereof. We have a restrictive return policy and we reserve the right to refuse service to any client returning products because they do not understand the label, or had a reaction because they have not been prescribed the product by a practitioner. Only clients who have already used, and understand the product, should be ordering from the shop.mnm.ca online store. Please familiarize yourself with our online sales policies before finalizing or placing your order. All online or mail order clients must agree to these terms before an order can be placed. If you use this website, you acknowledge and accepted our Terms of Use, as well as any other terms, conditions, policies or notices that may be posted on this website. By continuing to use this website and the content it provides your acceptance of said terms and conditions is acknowledged. MNM reserves the right to modify these terms and conditions at any time. Such changes will be effective immediately upon being posted on the website. Your continued use of the website acknowledges said changes, whether you are aware of them or not. You are advised to regularly consult this page. We have the right to refuse service at anytime to anyone challenging, or not in agreement with our posted terms. Terms and conditions are for the legal protection of MNM and applies to all visitors or clients using the site. Due to Covid-19 Canada Post is currently not allowing signatures for deliveries, therefore the parcels are placed in your super mailbox or left at the door. MNM cannot be held responsible/liable for your package once the online status of your order indicates delivered. MNM cannot reimburse or replace packages that have been lost due to theft. Once Canada Post shows the package as delivered all responsibility for the safety of the package is on the homeowner. Please assure you use the Delivery Comment Field on your shipping label to mark where you want your package dropped to assure safe delivery. Any questions can be directed to our Frequently Asked Questions page located at: faq.mnm.ca

Late or Missed Appointment Fees

Once you have received your reminder call (text or email), or confirmed your appointment, the time allocated by your practitioner is exclusively reserved for you. We require two of OUR business days (Monday-Thursday) notification to Cancel or Rebook an appointment or a service charge will apply.

Service Terms

MNM has additional Policies which apply to each service provided. The terms are on the forms that are required before treatment begins. Our Forms, Fees, Privacy Information & Consent to disclose personal information can be found at: forms.mnm.ca

Changes to Terms

If you use this website, you acknowledge and accepted our Terms of Use, as well as any other terms, conditions, policies or notices that may be posted on this website. By continuing to use this website and the content it provides your acceptance of said terms and conditions is acknowledged. MNM reserves the right to modify these terms and conditions at any time. Such changes will be effective immediately upon being posted on the website. Your continued use of the website acknowledges said changes, whether you are aware of them or not. You are advised to regularly consult this page. Terms and conditions for the legal protection of MNM and applies to all visitors using the site.

WE CANNOT ACCEPT RETURNS WITHOUT RECEIPT

T.O.S. last updated: Jan 1st 2021